Support

We provide assistance for a variety of support queries. You can also get priority support when signing-up for our SLA support plan.

Support Channels

Immediate help is available on this documentation site.

We're continually updating this documentation site with solutions for common queries that we receive. Please use the search bar in the header to find articles based on keywords or related ideas. You can even search for the exact titles of DocFusion objects that you need assistance with.

When using either support channel, please frame your query in relation to:

1. Technical Support: Installing, configuring or troubleshooting DocFusion products.
2. Licensing and Billing: Queries related to getting a DocFusion license, or active licenses and related billing questions.
3. Product Trial Questions: Pre-sale queries, product roadmap, and questions related to the functionality, integration or implementation on DocFusion.
4. Bug Reports: Tell us about an issue that you're experiencing while using DocFusion products.
5. Feature Request: Ideas that you believe will enhance the DocFusion experience for you.
6. Improvement Request: Suggestions that you would like to see implemented in DocFusion to make it work better for you. 
7. Other: Any support query that doesn't fall into the categories above.

Support Plans

General Support

All licensees of DocFusion are eligible for general support in any of the support categories listed above. To access general support, please log a support ticket on our support site https://support.docfusioncloud.com.

SLA-Based Support

If you have signed up for priority support, we will support your use of DocFusion according to the terms of the Service Level Agreement. This entitles you to faster response times and premium technical support.